We take your privacy seriously. This policy explains how Hestia Companions Ltd collects, uses, and protects your personal information in accordance with UK GDPR and the Data Protection Act 2018.
We collect information you provide directly to us when creating an account, including contact details, profile information, identity verification documents (such as passport copies or Enhanced DBS status), and payment details. We also collect basic platform usage data to improve our service.
We process your personal data to operate our matching platform, perform safety and background checks, process secure weekly payouts, facilitate communication between matched families and companions, and maintain the safety and security of our community.
We never sell your personal data. We share necessary information only with: Matched users (contact details once a booking is accepted), trusted third-party providers (for identity verification, DBS checks, and Stripe Connect payment processing), and legal authorities if required by UK law.
Under UK data protection law, you have the right to access, rectify, or request deletion of your personal data, as well as the right to restrict processing. To exercise any of these rights, please contact our team at hello@joinhestia.co.uk.
We use industry-standard encryption and security protocols to safeguard your personal data. While no digital service can guarantee 100% security, we regularly audit our systems to ensure your information remains protected.
Last updated: July 2026
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